Return Policy

Oceania Mart Return Policy:

At Oceania Mart, we strive to provide you with a seamless shopping experience. However, we understand that occasionally you may need to return a product or cancel an order. Please review our return and cancellation policies outlined below:

Cancellation Window: Orders can be cancelled free of charge within one hour of being placed. After this period, or once the order is shipped, the customer must adhere to our complete return policy.

Return Eligibility: We accept returns for change of mind within 14 days of the item being delivered.

Return Request Process: To initiate a return for a change of mind, please send an email to our customer service team. Include pictures or a video showing the condition of the product received, along with an explanation of why you would like to return the product.

Product Condition: The item must be in its original packaging and in the same condition as when it was received. Please note that if the product is not packed in its original packaging, we will not be able to accept the return under any condition.

Consultation: We will review your request and notify you whether the product is eligible for return. Please do not return the product without our prior consultation, as credit will not be given in this case.

Return Procedure: If we require the product to be returned, we will provide a return postage label. Please use this label for the return shipment. We will not refund postage if our return label is not used.

Return Costs for Orders Beyond 60 Minutes or Shipped: If a cancellation request is made after 60 minutes of placing the order or after the order has been shipped, the customer will need to adhere to the complete return policy. This includes incurring the return costs of initial postage, return postage, and restocking fees of 15%.

Refund Processing:  Refunds will be issued in the original form of payment within 5-7 business days after the returned item is received and inspected.

Exclusions:  Please note that certain products may not be eligible for return due to hygiene or safety reasons. These include but are not limited to perishable goods, personal care items, and intimate apparel.

Policy Updates: Oceania Mart reserves the right to modify or update this return policy at any time without prior notice. It is the responsibility of the customer to review the policy periodically for any changes.